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FAQs

Digital Cable

Q. What exactly is Digital Cable?

A. Digital Cable is a technology that delivers brilliant picture and sound quality to your house without a dish or antenna on the outside of your home or apartment. It delivers information, entertainment and music to your home.

Q. Does every TV in my home need a separate cable box?

A. Yes. Having a box for each TV allows you to access the complete digital lineup. Without a separate box for each TV, you cannot access the features like pay-per-view and the on screen guide providing information about each show. It is possible to get channels without a box, but it is not the full line up available to you.

Q. Do I need a Digital Television to get digital cable channels?

A. No. Your cable service includes a Digital TV box that allows your television to receive the digital signal. You can continue to enjoy your current television without the expense of a new digital version.

Q. What's the difference between Digital TV and satellite service?

A. Weather plays an important role in the signal quality you receive from satellite service. Rain, snow and heavy winds can interrupt the programming you are watching. Cable is not affected in this way. Satellite services require you to buy equipment from them. Cable companies own the equipment you are using so if the equipment is outdated or needs to be replaced, you do not have to buy all new equipment.

Q. How can I order Digital Cable?

High-Speed Internet

Q. Is High-Speed Internet access compatible with both PC and Mac?

A. Yes. High-Speed Internet will work with a PC or a Mac.

Q. Can I get high-speed Internet without cable TV hooked up?

A. Yes. You can order stand alone high speed Internet service. However, you can save money by bundling services together! By bundling, you will get more great services for your home at big savings!

Q. Is it possible to watch TV and surf the Internet at the same time?

A. Yes, The network was built with convenience in mind. The services can share the same line and not interfere with each other.

Q. Can I take calls while using the high-speed Internet connection?

A. Yes! This high-speed Internet solution doesn't use a telephone line and will not interfere with phone calls.

Q. How can I find out if high-speed Internet is available in my area?

Phone Service

Q. What is phone service from a cable provider?

A. Phone service from your cable provider is a new technology that allows you to make calls over the data network of your cable operator. With this technology, you are able to keep your current phone number and phone. You will also be able to get calling features like voice mail, call waiting and more!

Q. What is VoIP, or Voice over Internet Protocol?

A. Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the Internet for call transmission, cable companies use a separate network to give you a far superior connection.

Q. What is the difference between phone service from my cable provider and traditional phone service?

A. Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with cable TV and Internet services. You'll have three great services on one convenient monthly bill.

Q. If I subscribe to phone service through my cable provider, will I still get services like Call Waiting and Caller ID?

A. Yes, You can still get your favorite calling features. Popular features include: Voice Mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

Q. How can I find special offers on phone service in my area?

Charter OFFERS

*See below for specific offer details and restrictions.

Charter TV™ Select with FREE DVR for 1 Year + Charter Internet™ + Charter Voice™ - $29.99/mo each for 12 mos when bundled
Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV™ Select, Charter Internet™ and Charter Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Available to limited areas only.

Charter TV™ Silver with FREE DVR for 1 Year + Charter Internet™ + Charter Voice™ - $109.97/mo for 12 mos when bundled
Bundle price is $109.97/mo. Yr 1 & $129.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV™ Select, Charter Internet™ and Charter Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies.TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Available to limited areas only.

Charter TV™ Gold with FREE DVR for 1 Year + Charter Internet™ + Charter Voice™ - $129.97/mo for 12 mos when bundled
Bundle price is $129.97/mo. Yr 1 & $149.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV™ Select, Charter Internet™ and Charter Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies.TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Available to limited areas only.

Charter Internet® Plus - $39.99.mo for 12 mos
Promotion price is $39.99/mo. Yr 1 & $54.99/mo. Yr 2; Standard rates apply after 1 year. Charter Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter Internet® Plus - $29.99/mo for 12 mos when bundled
Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Select, Charter Internet Plus, and Charter Phone Unlimited.TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Select - $29.99/mo for 12 mos when bundled
Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Select, Charter Internet Plus, and Charter Phone Unlimited.TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Select - $59.99/mo for 12 mos
TV equipment required & is extra; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Silver - $79.99/mo for 12 mos
TV equipment required & is extra; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Gold - $99.99/mo for 12 mos
TV equipment required & is extra; other equipment, install, taxes, fees & surcharges may apply.

Charter Phone® Unlimited - $29.99/mo for 12 mos when bundled
Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Select, Charter Internet Plus, and Charter Phone Unlimited. TV equipment required & is extra;Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Select + Charter Internet® Plus - $89.98/mo for 12 mos
Bundle price is $89.98/mo. Yr 1 & $104.98/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Select & Charter Internet Plus.TV equipment required & is extra; Charter Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Silver + Charter Internet® Plus - $109.98/mo for 12 mos
Bundle price is $109.98/mo. Yr 1 & $124.98/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Silver & Charter Internet Plus. TV equipment required & is extra; Charter Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Gold + Charter Internet® Plus - $129.98/mo for 12 mos
Bundle price is $129.98/mo. Yr 1 & $144.98/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter TV Gold & Charter Internet Plus.TV equipment required & is extra;Charter Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter Internet® Plus + Charter Phone® Unlimited - $49.98/mo for 12 mos
Bundle price is $49.98/mo. Yr 1 & $64.98/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter Internet Plus and Charter Phone Unlimited. Charter Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter TV® Select + Charter Phone® Unlimited - $79.98/mo for 12 mos
Qualifying bundle includes Charter TV Select and Charter Phone Unlimited.TV equipment required & is extra; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

GENERAL DISCLAIMER
© 2018 Charter Communications, Inc. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to Charter. Standard rates apply after promotion. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply.

CHARTER TV®
HD: HD receiver required for HD service; TV must be HD capable; HD programming and number of channels may vary; Not all channels available in HD; HD channels are included at no additional cost; TV equipment required & is extra.
ON DEMAND: On Demand programming varies by level of service; pricing, ratings & scheduling are subject to change; TV equipment required & is extra.
3D: 3D viewing requires 3D TV, glasses & compatible set top box; programming varies by level of service.
DOLBY DIGITAL 5.1 SURROUND SOUND: Dolby is a registered trademark of Dolby Laboratories.
PAY-PER-VIEW: PPV programming, pricing, ratings & scheduling are subject to change.
Latino View: Package is available in limited Charter markets.

CHARTER INTERNET®
SPEEDS: Available Internet speeds may vary by address; small percent of customers will receive lower than advertised speeds. 30Mbps speed is 10X faster as compared to 3Mbps DSL.
ONLINE PHONE MANAGER: Must subscribe to Charter Internet and Phone & have a charter.com or Charter.net account log in to access & use Phone Online Manager service.
INTERNET MODEM: Lease of Internet modem included.
STREAMING CONTENT: Must subscribe to corresponding level of service to receive their online service and apps; trademarks belong to their respective owners.
CHARTER SECURITY SUITE®: Charter does not guarantee data will be secure.
CHARTER WIFI®: Charter Internet required. Equipment, activation and installation fees apply.

CHARTER PHONE®
PHONE UNLIMITED: Reliable phone with unlimited local and long distance calling in the U.S., Canada, Puerto Rico, Guam and the Virgin Islands.



DVR: Lease of Charter DVR set-top box required for DVR service. Free DVR offer available for new customers only when bundled with TV, Internet & Phone. DVR Service on 1 box Free for 1 yr, DVR service on 2-4 boxes discounted to $9.99 for 1 year; after year 1 standard service fee applies. Services not available in all areas. Restrictions apply.



◊ Contract Buyout Information

To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from previous provider with early termination fees clearly marked and completed in addition to the 'Charter Contract Buyout Form' are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Charter service address. Contract buyout forms must be received by Charter within 60 days of installation of the Charter Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found at https://www.charter.com/mycheck.

©Charter Communications. Offer available to qualifying new customers only, who have not subscribed to any Charter services within the previous 30 days and have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. If email is not available, forms may be mailed to: Charter Communications, 8123 S Hardy Dr, Tempe, AZ 85284. The check must be redeemed within six months from the date of issuance or be rendered null and void. Entitlement to amounts tendered is strictly conditioned upon timely presentment. Failure to present the check for payment within such period shall result in forfeiture of the amounts tendered and reversion thereof to Charter Communications.

**HD channels may vary, check your local listings or the Channel Lineup tool for specific channels for your home.